FREE shipping on all orders $40+

FREQUENTLY ASKED QUESTIONS

What is your ship cadence for subscriptions?
How do I sign up for a subscription plan?
How can I modify my subscription?
How do I cancel my subscription plan?
What is difference between "My Account" and "Subscription Manager"?
Is there a tracking # for my order?
Do you offer free shipping?
Where do you ship to?
How long does it take to receive my order?
How do the coupon codes work?
How do the coupon codes work?
What is your return policy?
What is your refund policy?
What do I do if refund is late or missing?
How can I contact customer service?
I’m having trouble with login or forgot password.
Where is your operations located?
Which coffees are light, medium, or dark roasts?
What is your policy on exchanges?
Do you have a mobile app?
I have recommendations on product offerings. Where best can I communicate them?
Any tips on brewing?
How should I store products?
How long does product stay fresh?
What initiatives have you supported? How do you determine?
What is the best way to stay updated on the brand and future communication?
Who should I contact if I have questions about ingredients?
What is your Privacy Policy?