Customer Service Specialist APPLY NOW
SCHEDULE: Part time, 20-30 hours/week, Monday – Friday
WORK LOCATION: BLK & Bold Specialty Beverages Headquarters - 5016 Park Avenue, Des Moines, Iowa 50321 (Bus service is currently available to this location.)
DESCRIPTION: BLK & Bold Specialty Beverages needs to add a Customer Service Specialist (CSS) to our growing team. The successful candidate will focus on all aspects of customer satisfaction and care. The CSS will foster positive relationships with our digital customer community, inclusive but not limited to Amazon.com, blkandbold.com, and BLK & Bold's social media platforms.
ESSENTIAL DUTIES & RESPONSIBILITIES: Meet reasonable customer satisfaction goals and work with the team to meet them on a consistent basis; Interact with customers on a daily basis, responding to their questions and guiding them with the appropriate service; develop and implement customer service policies and procedures; define and communicate customer service standards; review customer complaints; track customer complaint resolution; handle complex and escalated customer service issues; monitor accuracy of reporting and data base information including but not limited to e-commerce inventory; identify and implement strategies to improve quality of service, productivity and profitability.
QUALIFICATIONS: 1+ years of experience in a customer service role; Familiarity with Microsoft Office Suite and Gmail; Knack for process improvement; Desire to manage process; Strong desire to learn and grow with the company; in-depth knowledge of customer service principles and practices; Ability to perform repetitive tasks with attention to detail; Works well individually as well as in a team; Coachable and willing to adapt to new direction quickly; Positive attitude; Commitment to safety; Detail oriented and self-motivated; Ability to work in a fast paced environment with repetitive motion; Ability to lift, carry, push and pull up to 25 pounds; Regular and predictable attendance; Ability to pass company background screen and drug screen.
EDUCATIONAL REQUIREMENTS: High school diploma or equivalent.
Disclaimer: The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
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